Support
We're a small team and we answer every message ourselves. Email [email protected] and we'll reply within one business day (Monday to Friday, US Eastern time), usually much sooner.
Support hours and response time
- Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. US Eastern time, excluding US public holidays.
- First response: within one business day of your message, usually much sooner.
- Urgent issues (you cannot sign in, bookings or signatures are failing): put "Urgent" in the subject and we prioritize it.
How to reach us
- Email: [email protected]
- In the app: the Feedback button in the sidebar, once you are signed in.
What to include
- The email address of your Waco3 account.
- What you were trying to do, and what happened instead.
- A screenshot, if there's an error message on screen.
Help center
Once you're signed in, the Help center has short video guides for every part of Waco3: documents, e-signatures, surveys, trackers, the scheduler, clients and billing.
Integrations
- Zoom: add, use and remove the Zoom integration.
Privacy and account requests
To access, correct, export or delete your data, see section 13 of our Privacy Policy, or email [email protected]. You can delete your account yourself at any time from Settings in the app.