Refund & Billing Policy

• The trial needs no card, so you are never charged automatically.
• Cancel anytime, online, in your account settings — no calls, no emails, no retention maze.
• Annual charges have a 14-day money-back window, no questions asked.
• Forgot to cancel and haven’t used Waco3 since? Tell us — we refund the renewal.
• Billing errors and duplicate charges are always refunded.

New accounts get a 7-day trial of the full product with no credit card required. When it ends, you land on the Free plan automatically — you are never charged unless you actively choose a paid plan. Nothing you created is deleted.

Monthly plans are billed in advance and renew automatically each month. You can cancel anytime from your account settings; cancellation takes effect at the end of the current month, and you keep full access until then. Once a monthly period has started, that month’s fee is non-refundable — but see sections 5, 7, and 8 for the exceptions.

Every annual charge — a new subscription or a renewal — comes with a 14-day money-back window. Email us within 14 days of the charge and we refund it in full, no questions asked. After 14 days, the annual fee is non-refundable; if you cancel mid-year, you keep access until the end of the year you paid for.

It happens. If your plan renewed and you meant to cancel, contact us — provided you haven’t used the Service since that renewal, we refund the renewal charge. We would rather return money you didn’t mean to spend than keep it.

• Upgrading (Free to paid, or a higher plan) takes effect immediately, and we charge only the prorated difference for the rest of your current billing period. Your renewal date stays the same. Switching from monthly to annual starts a new annual period, with your unused monthly time credited. If your card is declined the upgrade does not go through — we never hand you a plan that has not been paid for.
• Downgrading (a lower plan, or annual to monthly) takes effect at your next renewal. You keep everything you paid for until then, and there is no partial refund for the difference mid-period. If you think your situation is an exception, email us.
• Team seats come with your plan rather than being billed one by one, so there is nothing to add or remove separately. If you need more seats than your plan includes, you move to a plan that includes them.

If we charge you the wrong amount, charge you twice, or charge you after you cancelled, we refund the error in full as soon as you tell us — always, regardless of any other rule on this page.

If you subscribe as a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days of subscribing, without giving a reason.

If you asked us to start providing the Service immediately and then withdraw within those 14 days, we refund what you paid minus a proportionate amount for the days of service already provided. If you did not ask us to start immediately, you owe nothing. Our 14-day money-back window on annual charges (section 4) is more generous than this in most cases and applies to everyone.

To withdraw, email [email protected] with a clear statement that you are withdrawing, or use this model form: "To Waco3.io, LLC ([email protected]): I hereby give notice that I withdraw from my contract for the provision of the following service — [plan], ordered on [date]. Name: — Address: — Date: —."

Nothing in this policy limits any right you have under mandatory consumer law.

Boost packs are one-time credit purchases, valid for one year from the date of purchase. An unused Boost pack is refundable within 14 days of purchase; once you start spending its credits, it is no longer refundable. Monthly plan credits are part of your subscription and are not refundable separately. Free promotional credits expire after 90 days and have no cash value.

Email [email protected] from your account email with the word "refund" in the subject. We usually respond within two business days, and refunds go back to your original payment method (bank processing times vary). If you believe a charge is wrong, please contact us before disputing it with your bank — we resolve billing issues faster than a chargeback does, and we can actually talk to you.

This policy is part of our Terms of Service. If we make a material change to it, we will notify you by email and in the app at least 30 days before it takes effect, and the version in force when you were charged is the one that applies to that charge.