Terms of Service

You must be at least 16 years old and able to form a binding contract to use the Service. If you are under the age of majority where you live (18 in most places), you may only buy a paid plan with the involvement of a parent or legal guardian. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms.

Waco3 is a client workspace for freelancers and small studios. It lets you build proposals, quotes, invoices, and agreements; send documents for electronic signature; collect responses through surveys; share live project trackers with clients; manage clients and your pipeline; reuse templates; and draft content with AI assistance.

We want to be honest about what the Service does not do today: Waco3 does not process online payments, does not include scheduling or booking, and does not offer a native mobile app. We create and track invoices, but you collect payment through your own method.

You are responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account. Each seat is for one individual and may not be shared. Notify us promptly at [email protected] if you suspect unauthorized use.

The Service offers a Free plan and paid plans, available monthly or annually, each including a set number of team seats. The current prices, plan contents, seat counts, and credit allowances are always shown on our pricing page, and the exact amount and billing frequency are shown at checkout before you subscribe. All prices are in U.S. dollars and exclude any applicable taxes, which may be added.

Paid plans are billed in advance through our payment processor, Stripe, and renew automatically for the same period until you cancel. By subscribing, you authorize us to charge your payment method on each renewal until you cancel. You can cancel at any time from your account settings. Cancelling is done the same way you signed up, online, with no phone call or email required, and it takes effect at the end of the period you have already paid for.

Renewal reminders. For annual plans, we email you between 30 and 45 days before your renewal date, telling you the plan, the renewal price and period, and how to cancel. We also send every subscriber an annual reminder of what they are subscribed to, what it costs, and how to cancel.

Price changes. We may change plan prices or what a plan includes. If a change affects your plan, we will email you at least 30 days before it applies, and the new price takes effect at your next renewal, and never in the middle of a period you have already paid for. If you do not want the new price, cancel before that renewal and you will not be charged it.

Failed payments. If a renewal charge fails we notify you and retry the card, and you keep full access to your plan while those retries are running. We do not cut you off over a card that expired. Only once the retries are exhausted does the account move to the Free plan, and nothing you created is deleted when it does.

You can upgrade or downgrade at any time; the Refund & Billing Policy explains how mid-period changes are prorated. Your plan sets how many people can be in your workspace. If you need more seats, you move to a plan that includes them.

AI usage is measured in credits. Each plan includes a monthly credit allowance that refreshes each month and does not roll over. On paid plans you can also buy one-time Boost packs of additional credits, which are valid for one year from purchase. Free promotional credits expire after 90 days. When you use AI we draw from whichever credits expire soonest. Credits left over when you upgrade carry across to your new plan, and we do not claw back an overspend from before the upgrade. Current allowances and Boost pack prices are shown on the pricing page and at checkout. Changing an allowance is a plan change under section 4: we give notice, and it applies from your next renewal. See the Refund & Billing Policy for how refunds apply to Boost packs.

New accounts start with a free trial of the full product, currently 7 days, including a one-time AI credit allowance (the current amount is on the pricing page), with no credit card required. When the trial ends, your account lands on the Free plan. Nothing you created is deleted, and you are never charged automatically, because no card is on file. You only pay if and when you actively choose a paid plan.

You can cancel a paid plan at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access until then. Our Refund & Billing Policy sets out when fees are refundable, including a 14-day money-back window on annual charges, refunds for forgotten renewals, and the statutory withdrawal rights of EU and UK consumers. We do not delete your work when you downgrade; content beyond Free-plan limits is retained and restored if you upgrade again. If you close your account entirely, the export window in section 21 applies.

Some features use AI to help you draft proposals, follow-ups, research, and other content. AI proposes; it never sends anything on your behalf. You review and approve every output before it goes to a client. AI output is generated by statistical models and can be inaccurate, incomplete, or similar to output generated for other users; you are responsible for reviewing accuracy, tone, and legal suitability before use.

As between you and Waco3, you own the AI output you generate in the Service, and we assign to you any rights we may have in it. Waco3 does not build or train AI models and never uses your content to do so; what our third-party AI providers may do with it differs by provider, and our AI Policy sets out each one. We give no warranty and no indemnity for AI output. The disclaimers in section 18 apply to it in full. Our AI Policy explains how AI features handle your data, which providers we use, how AI features may be used, and what we commit to. AI usage consumes the AI credits included with your plan.

Waco3’s signing flow is designed to meet the requirements for valid electronic signatures under the U.S. ESIGN Act and UETA, and produces simple electronic signatures as recognized by the EU eIDAS Regulation, which may not be denied legal effect solely because they are electronic. Every signature comes with an audit trail, a tamper-evident document hash, and a Certificate of Completion.

The signature record includes each signer’s IP address and browser, and a simple measure of how long the document was open before signing. It records no mouse movement and no keystrokes. This appears in the Certificate of Completion, so anyone receiving a signed document can see it.

Two honest limits. First, we verify signature events, not signer identity: we record who acted, when, and from where, but we are not responsible for authenticating the person behind an email address or device. Second, Waco3 does not provide advanced or qualified electronic signatures, and some document types and jurisdictions require those, or require notarization or witnesses. We are a software provider, not a law firm, and nothing here is legal advice. You are responsible for the content and legal effect of the documents you send and for confirming that a simple electronic signature is appropriate for your document type and jurisdiction.

You retain ownership of the documents, text, images, and other materials you create or upload ("Your Content"). You grant us a limited license to host, store, process, and display Your Content solely to operate and provide the Service to you. You are responsible for having the rights to Your Content and for ensuring it does not violate any law or third-party right.

If you send us ideas, suggestions, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or compensation. We may build things you suggest; that never gives us any rights in Your Content.

You agree not to use the Service to: break the law or infringe others’ rights; send spam, unsolicited bulk messages, or deceptive content; upload malware; harass or defraud anyone; attempt to gain unauthorized access to the Service or other accounts; or reverse-engineer, resell, or overburden the Service.

AI features carry a few additional limits. You agree not to: use them in an automated or scripted way, or to circumvent credit limits; use them to build or train a competing AI product, or to extract the underlying models or training data; resell or proxy them; use company research to harvest data about individuals or to contact people who have not dealt with you; or use AI output to make automated decisions producing legal or similarly significant effects about a person without human review.

We may suspend accounts that put the Service, other users, or our providers at risk.

The Service, including its software, design, and the Waco3 name and logo, is owned by Waco3 and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any of our intellectual property to you.

We respond to copyright infringement notices under the U.S. Digital Millennium Copyright Act and terminate the accounts of repeat infringers. Our Copyright (DMCA) Policy explains how to file a takedown notice or a counter-notice, and how to reach our copyright agent.

The Service relies on third parties such as Stripe (billing), email delivery, cloud hosting, and AI providers. Your use of features that depend on these providers may be subject to their terms, and we are not responsible for their acts or omissions.

The Service and the documents you create may also contain links to third-party websites or services we do not control, including links you or your clients add and stock-image sources you search. We are not responsible for their content, policies, or practices, and a link is not an endorsement. Any third-party application you choose to connect to Waco3 is governed by its own terms, and you look to its provider, not to us, for issues with it.

We are always improving Waco3, which means features will be added, changed, and occasionally removed. We will not materially decrease the core functionality of a paid plan during a period you have already paid for. If we ever discontinue the Service entirely, we will give you at least 30 days’ notice and the chance to export Your Content. We may also perform maintenance that temporarily limits availability; where planned maintenance is significant, we will try to schedule it outside peak hours and tell you in advance.

We sometimes release features labeled beta, preview, or early access. These are provided as-is, may change or be withdrawn at any time, may be less reliable than the rest of the Service, and are excluded from any commitments we make about the Service. Tell us what breaks. That’s what they’re for.

Plainly: we work hard to keep Waco3 reliable, but no software is perfect and we cannot promise it will be. In legal terms:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WACO3 DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT YOUR CONTENT WILL NEVER BE LOST OR DAMAGED. PLEASE KEEP YOUR OWN COPIES OF DOCUMENTS THAT MATTER TO YOU.

The Service, including its documents, invoices, and AI output, is not legal, tax, accounting, or financial advice, and is not a substitute for a licensed professional.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WACO3 WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. MULTIPLE CLAIMS DO NOT ENLARGE THIS LIMIT.

Nothing in these Terms limits or excludes liability that cannot be limited under applicable law, including, where such law applies, liability for fraud, gross negligence, willful misconduct, or death or personal injury. If you use the Service as a consumer, you keep every right that consumer law does not allow us to limit.

You agree to indemnify and hold Waco3 harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or if necessary to protect the Service or other users; where practical, we will warn you first.

When an account is closed, by you or by us, access ends immediately, and we keep the underlying data for 30 days before erasing it permanently, so an accidental deletion can be undone within that window. Export Your Content from Settings before you close the account. We keep records we must retain to meet legal obligations, such as billing records.

Sections that by their nature should survive termination (such as content ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) continue to apply.

You may not use the Service if you are located in a country or region subject to comprehensive U.S. sanctions or if you are on any U.S. government denied-party list. You agree to comply with applicable export-control and sanctions laws when using the Service.

We may update these Terms, and the policies they incorporate, from time to time. If a change is material, we will notify you by email to your account address and in the app at least 30 days before it takes effect, and we will update the date at the top of this page.

Changes are never retroactive: they apply from their effective date forward, and a change that materially reduces your rights will not apply to a plan period you have already paid for until your next renewal. For changes to section 24 (dispute resolution), we will ask you to affirmatively accept the new terms in the app before they apply to you. For non-material changes, such as clarifications, new feature descriptions, or corrections, your continued use of the Service after the updated Terms are posted is acceptance.

If you do not agree to a change, cancel and stop using the Service before its effective date.

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. If you use the Service as a consumer in a jurisdiction whose laws give you mandatory protections, nothing in these Terms takes those away.

Talk to us first. Before filing any claim, you agree to email [email protected] with a description of the dispute and give us 30 days to try to resolve it informally. Most issues are fixed this way.

Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Florida, and you and Waco3 each consent to their jurisdiction. Either of us may instead bring a qualifying individual claim in small-claims court, in your county or ours. Nothing in this section prevents that.

TO THE EXTENT PERMITTED BY LAW, YOU AND WACO3 EACH WAIVE THE RIGHT TO A TRIAL BY JURY, AND EACH AGREE THAT DISPUTES WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS. NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If either the class-action waiver or the jury waiver is found unenforceable as to a particular claim, that waiver is severed for that claim only, and the rest of this section still applies.

These Terms, together with the policies incorporated by reference, are the entire agreement between you and Waco3 about the Service. If any provision is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, and they bind permitted successors. Neither party is liable for delay or failure caused by events beyond its reasonable control. We may send notices to the email on your account; legal notices to us go to [email protected]. Section headings are for convenience only.

Questions about these Terms? Email [email protected]. All of our legal documents are listed at waco3.io/legal.