TERMS AND CONDITIONS (TERMS OF SERVICE)

1. ELIGIBILITY, AUTHORITY, AND COMPLIANCE

1.1 Age Requirement

The Service is intended solely for individuals who are eighteen (18) years of age or older. By using the Service, you represent and warrant that you meet this requirement.

1.2 Authority to Bind an Entity

If you use the Service on behalf of a business or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

1.3 Legal Compliance

You agree to comply with all applicable laws, regulations, and industry standards in connection with your use of the Service.

2. ACCOUNT STRUCTURE, TEAMS, AND RESPONSIBILITY

2.1 Account Owner

The individual or entity registering the account is the Account Owner and is solely responsible for:

• All activity under the account
• All Authorized Users
• All fees, charges, and taxes
• Compliance with these Terms

2.2 Authorized Users (Teams)

(a) Account Owner Responsibilities

The Account Owner is the sole contracting party and is responsible for:

• Ensuring all Authorized Users consent to these Terms before granting access
• Obtaining written confirmation (email, in-app, or documented consent) from each Authorized User before they gain access
• Monitoring Authorized User conduct and terminating access immediately if Users violate these Terms

(b) Binding of Authorized Users

By adding an Authorized User to the account, the Account Owner represents and warrants:

• The Account Owner has authority to bind that individual to these Terms
• That individual has consented to be bound by these Terms
• The Account Owner will ensure the Authorized User receives a copy of these Terms

(c) No Individual Liability

Authorized Users are NOT independent parties to this agreement. Authorized Users do not have separate accounts with the Company and cannot sue the Company individually for Service failures. All claims must be brought by the Account Owner.

(d) Internal Disputes

The Company will not mediate, arbitrate, or resolve disputes between Account Owner and Authorized Users regarding access, permissions, or data ownership.

2.3 Account Security

You are responsible for safeguarding account credentials and must notify us immediately at [email protected] of any unauthorized access.

We log security events for internal monitoring and fraud prevention. We do not currently send automated notifications for login attempts or security events. We recommend using strong, unique passwords and enabling any additional security features we may offer.

3. FREE TRIAL, SUBSCRIPTIONS, BILLING, AND AUTO-RENEWAL (ROSCA COMPLIANT)

3.1 Free Trial and Payment Authorization

(a) Free Trial Availability

Free trials may be available for new users. If a payment method is required to start a trial, this will be clearly indicated during the signup process. Trial terms (duration, features available) are disclosed at signup.

(b) Authorization

By providing your payment method, you explicitly authorize the Company and our payment processors to:

• Charge your payment method for the trial period at signup (if applicable)
• Charge your payment method on the first billing date after trial ends (if not canceled)
• Charge your payment method on each renewal date thereafter (if subscription continues)

(c) No Charge During Trial

We will NOT charge your payment method during the free trial period (unless otherwise disclosed at signup).

(d) Trial Conversion to Paid

Unless you cancel before the trial end date:

• Your account will convert to a paid subscription
• Your payment method will be charged the subscription price
• Billing will occur on the same day of month as your trial start date
• You receive no additional notice of the pending charge

(e) Authorization is Continuous

Your authorization remains valid for the lifetime of your subscription unless you:

• Cancel your subscription
• Request payment method change (which requires new authorization)
• Report fraudulent charges (which triggers investigation)

(f) Payment Method Issues

If a payment fails:

• You will receive email notice of the failed charge
• Our payment processor may automatically retry the charge according to their standard retry schedule
• Your account status may change to "past due" until payment is resolved
• If payment continues to fail, we may suspend access until resolved
• Continued non-payment may result in account termination

3.2 Cancellation

You may cancel at any time by:

• Visiting your Account Settings
• Contacting [email protected]

Cancellation prevents future charges but does not entitle you to refunds for the current billing period.

3.3 Payment Processing and Processor Liability

Payments are processed by third-party processors (e.g., Stripe), which are PCI-DSS compliant.

You acknowledge:

• Payment processors are independent third parties
• We are not liable for payment processor failures or outages
• Your payment information is subject to the processor's terms and privacy policies

3.4 Refund Policy

All fees are non-refundable except where required by law.

4. ACCEPTABLE USE POLICY

You agree not to:

• Use the Service for unlawful, fraudulent, or deceptive purposes
• Generate fraudulent invoices, credentials, or official documents using AI features
• Scrape, crawl, or harvest data without authorization
• Reverse engineer, decompile, or attempt to extract source code
• Circumvent rate limits or security controls
• Use the Service for competitive analysis or benchmarking without consent
• Train external AI models on outputs generated by the Service
• Use AI features to mass-generate spam or deceptive content

We reserve the right to monitor usage to enforce these rules.

5. USER CONTENT, OWNERSHIP, AND DATA RETENTION

5.1 Ownership

You retain all intellectual property rights in your content ("User Content"). We do not claim ownership of your documents.

You represent that you have all necessary rights to upload and process User Content.

5.2 License to Operate the Service

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, store, and display User Content solely to operate, secure, maintain, and improve the Service, including backups and disaster recovery.

5.3 Feedback License

Any feedback or suggestions you provide may be used by us without restriction or compensation.

5.4 Data Retention and Deletion

• Active accounts: data retained while the account is active
• Terminated accounts: data retained for up to 30 days
• After this period, User Content may be permanently deleted
• Accounts terminated for violations may have data deleted immediately
• Data may be retained longer where required by law or legal hold

6. ARTIFICIAL INTELLIGENCE FEATURES

6.1 Pre-Use Disclosure and Mandatory Acknowledgment

(a) Before using any AI-powered feature, users must receive clear, conspicuous disclosure stating:

• "AI-generated content may be inaccurate or incomplete"
• "AI output is not legal, financial, accounting, or professional advice"
• "You must independently verify all AI output before use"
• "You are responsible for any errors in AI-generated content"

(b) Users must affirmatively acknowledge these disclaimers by:

• Checking a non-pre-checked checkbox with text: "I understand AI content may be inaccurate and I assume all risk from its use"
• OR clicking a button labeled "I Acknowledge and Accept AI Risks Before Proceeding"

(c) This acknowledgment must appear BEFORE the AI tool becomes available to the user, not after.

(d) For recurring AI feature users, acknowledgment is valid for the session. New sessions may require re-acknowledgment.

(e) Company reserves the right to require fresh acknowledgment if AI disclaimers are materially updated.

6.2 No Reliance and Limitation of Liability

AI features are provided "as is." You agree not to rely on AI-generated output for legal, financial, regulatory, or business-critical decisions.

6.3 AI Risk Allocation

You assume all risk arising from use of AI-generated content. We disclaim liability for errors, omissions, or outcomes resulting from AI use.

6.4 AI Training Data

We do not use your User Content or AI inputs to train AI models. For detailed information about our AI data practices, including California AB 2013 compliance, see our Privacy Policy Section 8.5.

7. DATA SECURITY AND BREACH NOTIFICATION

7.1 Security Measures

We implement reasonable administrative, technical, and organizational safeguards, including:

• Encryption in transit and at rest (where feasible)
• Access controls
• Monitoring and logging
• Regular backups

7.2 Data Breach Notification

(a) Trigger: Notification is required when the Company discovers a confirmed or reasonably suspected breach that:

• Involves personal data of users
• Is not limited to encryption keys or credentials (which are not "personal data" if data itself is encrypted)
• Is not a breach of aggregated/anonymized data
• Was not immediately remediated (e.g., auto-detected unauthorized login attempt blocked in < 5 minutes)

(b) Timing:

• We will notify affected users WITHOUT UNREASONABLE DELAY
• For breaches affecting California residents: notification within reasonable time (per CCPA)
• For breaches affecting other U.S. residents: notification per state law requirements
• For breaches affecting Mexico residents: notification per LFPDPPP requirements

(c) Notification Method:

• Email to registered account address
• In-app notification (if email fails)
• SMS (if email and app notification fail)
• Email: [email protected]

(d) Content of Notification:

• Nature of the breach (what data was exposed)
• Number of affected individuals (if known)
• Likely consequences of the breach
• Steps we are taking to remediate
• Steps users should take (e.g., change passwords, monitor accounts)
• Name and contact info of Company's Data Protection Officer or privacy contact
• Recommended identity theft protection services (if applicable for sensitive breaches)

(e) Regulatory Notification:

• We will notify relevant regulators (GDPR Supervisory Authority, state attorneys general, etc.) as required by law
• Users may receive notice of regulatory notifications

(f) No Liability Disclaimer:

• We will make good faith efforts to notify promptly
• Failure to notify due to invalid user contact information is not our liability IF you failed to update your account
• Notification delays due to law enforcement requests are not our liability

8. SESSION RECORDING, ANALYTICS, AND USER CONSENT

8.1 Session Recording Technology

We use session replay tools to improve user experience, diagnose technical issues, and enhance security.

8.2 What is Recorded

Session recording captures:

• Clicks, mouse movements, scrolling, and navigation
• Page interactions and form field names (but NOT field contents)
• Device type, browser, and OS information
• Timestamps of user actions

Session recording EXPLICITLY EXCLUDES:

• Password fields (recorded as [REDACTED])
• Payment information (recorded as [REDACTED])
• API keys, tokens, or authentication credentials (recorded as [REDACTED])
• Social security numbers or government ID numbers (recorded as [REDACTED])
• Health or medical information (recorded as [REDACTED])
• Biometric data

Any attempt to enter the above information will be recorded as [REDACTED]. If you bypass technical safeguards to expose this data, you accept liability for any resulting exposure.

8.3 User Consent (Mandatory)

By using the Service, you consent to session recording and analytics tracking as described in this Section 8. This consent is a condition of using the Service.

Session recording and analytics (including document viewing analytics) are integral to the Service and CANNOT be disabled or opted out of.

If you do not agree to this tracking, do not use the Service.

For complete details on what data is collected and how it is processed, see our Privacy Policy Section 9.

8.4 Retention

• Active recording: Data retained up to 30 days maximum
• Deleted upon user request unless required by law
• No session data retained after account termination (except as required for legal holds)

8.5 Access Controls

• Access restricted to authorized support, security, and QA personnel only
• No third-party access without separate Data Processing Agreement
• Internal access logs maintained for 90 days

8.6 Document Viewing Analytics (Mandatory)

Our platform automatically tracks how recipients interact with documents you share (quotes, invoices, proposals). This tracking:

(a) Is MANDATORY and cannot be disabled — it is integral to Service functionality.

(b) Captures only document viewer interactions (views, time spent, downloads), NOT full screen recordings or screen captures.

(c) Does NOT capture:

• Document content (names, amounts, addresses in your documents)
• Recipient activities outside the document viewer
• Other browser tabs or applications

(d) Is retained for up to 30 days.

By using the Service, you acknowledge and accept this tracking as an essential Service component.

9. SERVICE AVAILABILITY AND SLA

9.1 Availability Target

We aim for 99.5% uptime, excluding:

• Scheduled maintenance
• Force majeure events

9.2 Maintenance Windows

Maintenance typically occurs Sundays between 2:00–4:00 AM ET, when feasible.

9.3 No Credits

No service credits are provided unless explicitly agreed in writing. Enterprise SLA options may be available upon request.

10. BETA AND EXPERIMENTAL FEATURES

Beta or experimental features:

• Are provided "as is"
• Carry no SLA or support guarantees
• May be modified or discontinued at any time

11. DATA EXPORT AND PORTABILITY

11.1 Document Export

You may export individual documents (invoices, quotes, proposals) as PDF files directly from the Service interface.

11.2 Data Export Requests

For requests to export account data or User Content in bulk, contact [email protected].

We will make reasonable efforts to provide exports in commonly used formats (PDF, CSV, JSON) within a reasonable timeframe, subject to technical feasibility and verification of your identity.

11.3 Pre-Termination Export

We recommend exporting any data you wish to retain before canceling your account or requesting account deletion, as data may not be recoverable after termination.

12. THIRD-PARTY SERVICES, SUBPROCESSORS, AND DPA

A current list of subprocessors is available at:
Third-Party Licenses (Last updated: January 22, 2026)

We will provide 30 days' advance notice of material subprocessor changes. You may object within 14 days.

A Data Processing Agreement (DPA) is available:

• Automatically for customers processing EU personal data
• Upon request for eligible enterprise customers

13. EXPORT CONTROL AND SANCTIONS

You represent that you are not located in, and are not a resident of, a sanctioned country and are not on a prohibited party list.

We may suspend accounts to comply with export laws.

14. CONFIDENTIALITY

Each party agrees to protect the other's confidential information and use it only to perform under these Terms, subject to standard exceptions.

15. WARRANTIES AND DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

(a) Limitation of Damages: We are not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption.

(b) Liability Cap: Our total cumulative liability shall not exceed the GREATER of:

• Fees paid by you in the 12 months preceding the claim, OR
• $500 (for paid accounts and free trial accounts)

(c) CARVE-OUTS: This limitation does not apply to:

• Either party's indemnification obligations
• Gross negligence or willful misconduct
• Breach of confidentiality obligations
• Violations of law or regulatory requirements
• Data breaches caused by our failure to implement reasonable security measures
• Claims arising from our infringement of third-party intellectual property rights
• Either party's breach of payment obligations (for financial claims only)

17. INDEMNIFICATION

17.1 User Indemnification

You agree to indemnify, defend (at your sole expense), and hold harmless Waco3.io, LLC, its officers, directors, employees, and agents from any third-party claims, liabilities, damages, and costs (including reasonable attorneys' fees) arising from or related to:

• Your User Content
• Your misuse or violation of these Terms
• Your violation of applicable law or third-party rights
• Your use of the Service in violation of the Acceptable Use Policy

17.2 Company Indemnification

We agree to indemnify, defend (at our sole expense), and hold harmless you from third-party claims that the Service infringes third-party intellectual property rights, provided you:

• Notify us promptly of the claim
• Grant us sole control of defense and settlement
• Cooperate reasonably in the defense

17.2(a) Exceptions: We have no indemnification obligation for claims arising from:

• Your modification of the Service
• Your use of the Service outside scope of license
• Your combination of the Service with non-Company products
• Your failure to implement Company-provided security updates

Sole Remedies: We may:

1. Modify the Service to be non-infringing
2. Obtain usage rights
3. Terminate affected features and refund prepaid fees

18. INSURANCE

We maintain commercially reasonable insurance coverage appropriate for our obligations.

19. FORCE MAJEURE

Neither party is liable for failures caused by events beyond reasonable control. Payment obligations remain unaffected.

20. DISPUTE RESOLUTION

20.1 Informal Resolution

Parties agree to attempt informal resolution for 30 days.

20.2 Arbitration, Jury Waiver, and Class Action Waiver

Disputes may be resolved by binding arbitration in Davie, Florida, except for small claims matters.

JURY TRIAL WAIVER: EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL. DISPUTES WILL BE RESOLVED BY A NEUTRAL ARBITRATOR, NOT A JURY OR JUDGE.

CLASS ACTION WAIVER: Disputes must be brought on an individual basis. Neither party may bring a class action, collective action, or representative action against the other. Class arbitrations are not permitted. If a court invalidates this waiver, the arbitration clause is void and disputes may be litigated in court.

21. TERMINATION AND SURVIVAL

21.1 Termination for Cure-able Violations (Most Cases)

For violations of the Acceptable Use Policy that can be cured (e.g., uploading unlicensed content):

• We will provide written notice of the violation
• You have 10 days to cure (remove offending content, etc.)
• If cured within 10 days, account continues with no penalty
• If not cured, we may terminate with 5 days' written notice
• You have 30 days after termination to export your data

21.2 Termination for Non-Cure-able Violations (Serious Cases)

For severe violations that cannot be cured (fraud, abuse, criminal activity):

• We may terminate immediately without notice if necessary to protect the Service, other users, or legal compliance
• We will provide written notice of termination and the reason within 5 business days
• You have 30 days to export your data
• If your actions caused damages, we reserve the right to pursue damages and indemnification

Non-cure-able violations include:

• Attempting unauthorized access to our systems or other users' data
• Generating spam, malware, or fraudulent content at scale
• Using the Service for illegal activities
• Engaging in competitive intelligence/competitive analysis of the Service
• Sharing your account with third parties for commercial purposes
• Reselling the Service without authorization

21.3 Appeal Process for Disputed Terminations

If we terminate your account and you dispute the reason:

• You may submit a written appeal within 10 days of termination
• Appeal submitted to [email protected]
• We will review and respond within 10 business days
• If we uphold the termination, you may pursue dispute resolution per Section 20

21.4 Data Access Post-Termination

Upon account termination, your access to the Service ends immediately. We strongly recommend exporting any data you wish to retain before terminating your account.

For accounts terminated by us (not for serious violations), we may, at our discretion, provide a limited window to export your data. Contact [email protected] promptly after receiving termination notice if you need to retrieve data.

For accounts terminated due to serious violations (fraud, abuse, illegal activity), data access may be denied and data may be deleted immediately.

21.5 Inactivity

Accounts with no activity for 18 months or more may be terminated and all associated data deleted. We recommend exporting your data regularly if you anticipate extended periods of inactivity.

21.6 Survival

Sections relating to IP, confidentiality, indemnification, limitation of liability, dispute resolution, and governing law survive termination.

22. RIGHT TO MODIFY SERVICE AND TERMS

22.1 Service Modifications

We may modify the Service features and functionality with reasonable notice (30 days for material changes; immediately for security patches or bug fixes).

Material changes include:

• Removal of core features
• Changes to data retention or deletion policies
• New data processing or sharing practices
• Changes to pricing or billing terms
• Degradation of performance/uptime commitments
• Changes to Acceptable Use Policy that broadly restrict use

We will notify users by email, in-app notice, or dashboard message.

22.2 Terms Modifications

We may update these Terms with 30 days' written notice for material changes.

Material changes include:

• New fees or price increases
• Changes to liability limitations or indemnification
• New data processing practices
• Changes to dispute resolution (e.g., arbitration terms)
• Expansion of our rights to your content
• Changes to your cancellation/refund rights

22.3 Rejection of Changes

If you materially disagree with proposed changes to these Terms:

• You may cancel your subscription within 30 days of the change taking effect
• No cancellation fees will apply if you cancel due to material adverse changes
• You may request a pro-rata refund of pre-paid fees for the unused portion of your subscription

If you do not cancel within 30 days, continued use constitutes acceptance of the modified Terms.

22.4 Non-Material Changes

We may make non-material changes without notice, including:

• Formatting changes
• Link/contact information updates
• Clarifications of existing policies (without changing substance)
• Corrections of errors

22.5 No Reduction of User Rights

We will not materially reduce user rights or expand our rights without 30 days' notice and your ability to cancel without penalty.

23. INTELLECTUAL PROPERTY RIGHTS

23.1 Company IP

Waco3.io, LLC owns all right, title, and interest in:

• The Service (software, platform, code, algorithms)
• Service design, UI, UX, graphics, and visual elements
• Service documentation, tutorials, and help content
• Company trademarks, logos, and service marks
• Databases, data compilations, and aggregated data (non-personally identifying)
• Improvements, modifications, and derivatives developed by Company
• Any feedback or suggestions from users (see 23.4 below)

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service subject to these Terms.

23.2 User IP

You retain all right, title, and interest in User Content you create or upload, including:

• Invoices, quotes, proposals, and documents you create
• Text, images, and other media you upload
• Your company name, logo, and branding (if included in documents you create)

Waco3.io, LLC does NOT:

• Claim ownership of your User Content
• Modify or edit your User Content (except for security, legal compliance, or at your request)
• Sell, license, or share your User Content with third parties

23.3 License Grant to Company

By uploading User Content, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to:

• Host and store your User Content
• Display your User Content to you and Authorized Users
• Process your User Content as needed to provide the Service
• Back up your User Content for disaster recovery
• Analyze and aggregate your User Content (if anonymized) for Service improvement

This license applies ONLY to the extent necessary to provide the Service and does NOT allow the Company to:

• Sell or license your User Content
• Use your User Content to train AI models (unless you explicitly consent)
• Share your User Content with third parties for marketing
• Identify you or your company in case studies (unless you consent)

23.4 Feedback and Suggestions

Any feedback, suggestions, or improvement ideas you provide to the Company may be used freely by the Company without compensation or attribution.

23.5 Infringement Claims

If your User Content infringes third-party IP rights, you are solely responsible. You indemnify the Company for claims arising from User Content that infringes third-party rights.

24. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. If any provision is found severable only in part, the valid portion shall remain enforceable.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior negotiations, understandings, and agreements. No course of dealing, course of performance, or trade usage shall modify these Terms. Any amendments must be in writing and signed by authorized representatives of both parties.

27. PRIVACY RIGHTS AND COMPLIANCE

27.1 CCPA Rights (California Residents)

If you are a California resident, you have:

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion (except where we have legal obligation)
• Right to Opt-Out: Opt out of "sale" or "sharing" of personal information
• Right to Correct: Correct inaccurate personal information
• Right to Limit Use: Limit use to purposes stated in Privacy Policy

To exercise these rights, contact [email protected]

Response timeline: 45 days (may extend by 45 days)

No Discrimination: We will not discriminate against you for exercising these rights (e.g., increase prices, deny service, etc.)

Global Privacy Control (GPC): We recognize and honor GPC signals as valid opt-out requests. See our Privacy Policy Section 16.12 for details.

27.2 Mexico Privacy Rights (LFPDPPP)

If you are a resident of Mexico, the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) applies. You have ARCO rights (Access, Rectification, Cancellation, Opposition).

See our Privacy Policy Section 16B for complete details on exercising ARCO rights.

Contact [email protected] with subject line "ARCO Request - Mexico". We respond within 20 business days.

27.3 Other Latin American Jurisdictions

If you are a resident of Argentina, Colombia, Chile, or other Latin American countries with data protection laws, we honor your local privacy rights. See our Privacy Policy Section 16C for jurisdiction-specific information.

Contact [email protected] to exercise your rights.

27.4 Regulatory Complaints

You have the right to file a complaint with your local data protection authority if you believe we have violated your data rights.

• California: California Attorney General ([email protected])
• Mexico: Relevant privacy authority
• Other Latin American countries: Your local data protection authority

The Company respects your rights and investigates complaints promptly.

28. DATA ROLES AND RESPONSIBILITIES

28.1 Data Controller

Waco3.io, LLC is a Data Controller for personal data you provide. This means:

• We determine the purposes for processing your personal data (e.g., service delivery, analytics, security, improvement)
• We determine the means of processing (which vendors, how long data is retained, etc.)
• We comply with GDPR, CCPA, and other privacy laws

28.2 Your Role

You are responsible for:

• Ensuring you have legal authority to provide personal data to the Company
• If you upload others' personal data (employees, customers, etc.), obtaining their consent and informing them of these Terms
• Ensuring your use of the Service complies with your jurisdiction's data protection laws

28.3 Data Processing Agreement (DPA)

A Data Processing Agreement is available upon request for eligible business customers. Contact [email protected] to request a DPA.

28.4 International Data Transfers

We are based in the United States. Your personal data is transferred to and processed in the United States.

• We implement reasonable safeguards to protect your data during transfers
• Your data may be disclosed to law enforcement under U.S. law when required

By using the Service, you consent to this transfer and processing in the United States.

For detailed information about transfer safeguards, see our Privacy Policy Section 17.

29. AUTOMATED DECISION-MAKING AND PROFILING

29.1 Automated Systems

The Company uses automated systems to:

• Detect and prevent fraud, abuse, and unauthorized access
• Flag spam or malicious content
• Monitor Service performance and security
• Identify potential policy violations
• Suspend or restrict access in response to detected threats

29.2 Decisions Resulting from Automation

If our automated systems detect a violation:

• We may immediately suspend access if necessary for security
• We will notify you of the suspension within 24 hours
• You may dispute the suspension by contacting [email protected]
• A human will review disputed suspensions within 5 business days
• You may provide additional information for human review

29.3 Manual Review

All automated decisions resulting in account restriction, termination, or access denial are reviewed by a human within 5 business days. You may request expedited human review by contacting [email protected].

29.4 Pre-Disclosure Requirements

When we use automated decision-making technology that may significantly affect you, we provide pre-use notice as described in our Privacy Policy Section 20.4.

29.5 Profiling for Marketing

We may analyze usage patterns to personalize your experience. You may opt out of profiling for marketing purposes by:

• Adjusting your preferences in Account Settings
• Using Global Privacy Control (GPC) signals
• Contacting us at [email protected]

See our Privacy Policy Section 20.3 for complete details.

30. THIRD-PARTY CONTENT AND DMCA COMPLIANCE

30.1 User Responsibility

You are solely responsible for ensuring User Content does not:

• Infringe third-party intellectual property rights
• Contain defamatory, fraudulent, or illegal content
• Violate privacy rights of third parties
• Contain malware, viruses, or malicious code

You warrant that you own or have licensed all necessary rights to the User Content you upload.

30.2 DMCA Compliance

The Company complies with the Digital Millennium Copyright Act (DMCA).

If you believe User Content infringes your copyright:

• Submit a DMCA takedown notice to [email protected]
• Include: description of work, allegedly infringing URL, your contact info, statement under penalty of perjury

The Company will:

• Investigate within 48 hours
• Remove allegedly infringing content if claim appears valid
• Notify the uploader of the takedown
• Restore content if uploader submits counter-notice

30.3 DMCA Counter-Notice

If your User Content is removed due to DMCA claim and you believe it was improper:

• Submit counter-notice to [email protected]
• State that you have good-faith belief content is not infringing
• Consent to jurisdiction of federal court
• The Company will restore content 14 days after counter-notice (unless rights holder sues)

30.4 Repeat Infringer Policy

Users with 3+ substantiated copyright infringement claims in 12 months will have their accounts terminated.

30.5 Safe Harbor

The Company qualifies for DMCA safe harbor (17 U.S.C. § 512) because:

• We do not have actual knowledge of infringement
• We do not have awareness of facts indicating infringement
• We will promptly remove content upon notice
• We limit rights of repeat infringers

31. CONTACT INFORMATION

Waco3.io, LLC

13762 W State Road 84 #272, Davie, FL 33325

Email: [email protected]

Privacy Email: [email protected]

DMCA Agent: [email protected]